Cancellation and Refund Policy

Last updated: 10 October 2026

Cancelling your plan

• Open Account, Plan and billing and choose Cancel plan. It takes a few seconds and no email is needed.
• You keep everything in your plan until the end of the period you already paid for. After that your account moves to the Free plan. Your saved prompts stay.
• You will not be charged again after you cancel.

Refunds

• First payment: if the service is not right for you, ask for a refund within 7 days of your first payment for a plan and we refund it in full.
• Renewals: renewal payments are not refunded, unless the law requires it or we charged you by mistake. Remember to cancel before the renewal date if you do not want to continue.
• Charged twice or by mistake: we refund the extra payment in full.
• Refunds are not given for unused AI actions or for part of a period.

How to ask for a refund

Use the Contact form with the topic "Billing, invoice or refund", or email the email on our Contact page. Include the email on your account and the payment id or invoice number.

Processing time

We reply within 2 working days. Once approved, the refund goes back to your original payment method through Razorpay. It usually reaches your account in 5 to 7 working days, depending on your bank. If a refund is approved, the plan it paid for ends.

Contact

Kritiverse, email: the email on our Contact page