Legal
Grievance officer
Who to contact when something on Kritiverse harms you, when you want to use your data rights, or when a complaint was not solved by support.
Kritiverse has a named Grievance Officer, as the Information Technology Rules ask, who also handles complaints about personal data under the Digital Personal Data Protection Act. You can write in English, Hindi, Hinglish or Urdu. Every complaint is logged with the time it arrived, and you get a reply.
Grievance Officer
| Detail | Contact |
|---|---|
| Name | |
| Role | |
| Post | |
| Phone | |
| Hours |
What you can raise here
- Harmful content: an image, video or voice made on Kritiverse that shows you without consent, imitates you, is sexual, or breaks our AI content policy.
- Your personal data: a request to see, correct, export or delete it, or a concern about how we use it under our privacy policy.
- Money and accounts: a payment, refund or account problem that support did not solve.
- Orders: notices from a court or a government agency.
For a security weakness in Kritiverse, use our security page instead.
What to include
- Your name and how to reach you (email or mobile number).
- A link to the content, or the file itself. Every Kritiverse image and video carries an ID in its metadata that helps us find the job that made it.
- What is wrong, and how it affects you. If the content shows you, say so.
- For a court or government order, a copy of the order.
- A line confirming that what you have told us is true.
To report a single public item quickly, use the Report button on it. For voice misuse, the voice report form on our voice pages asks the same questions.
How fast we act
| Complaint | What we do |
|---|---|
| Intimate images or impersonation | Removed within 2 hours |
| Court or government order | Acted on within 3 hours |
| Every other complaint | Acknowledged within 24 hours. |
| Personal data complaints | Answered within the 90 days the DPDP Rules allow, with a target of 7 days |
When content is removed, we block the file, take down its public copy, keep evidence as the law requires, and may suspend the account behind it. We tell you what we did.
If you are not satisfied
Reply to the same email and ask for a review.
Scams using our name
Kritiverse never calls or messages you to ask for a login code, a password or a payment outside the app. Check the real accounts on our official channels page. If you were cheated by someone pretending to be us, report it on the national cybercrime helpline 1930 or at cybercrime.gov.in, then tell us so we can warn other users.