Your account

My account is where you manage yourself: your photo and name, your language, how you log in, your storage and your data. It has seven tabs.

Open My account

1. Press your name at the bottom of the menu. You can also press the round button with your initial at the top of the page and choose My account.
2. Pick a tab from the list: Profile, Login and security, Plan and billing, Storage, Partner programme, More or Privacy and data.

The top of the page shows your name, handle and the date you became a member. Beside them are your plan, your balance and your storage. Press one to jump to its tab.

Screenshot coming soon

A tab appears only when the feature is open for you, so your list may be shorter. The Plan and billing tab is explained on the Credits, Plans and Invoices and GST pages.

Profile

This tab holds your photo, your details and your look.

• Profile photo: press Add a photo, or Change photo if you have one. It opens Assets: pick a picture, or press Upload from device there to bring in a new one. Use a JPG, PNG or WebP. It is cropped to a square. Only you see it, next to your name in the app. Remove takes it off.
• Your name: type it and press Save.
• Public handle: type it after the @ sign and press Change. Use 3 to 20 letters, numbers, _ or a full stop, and start with a letter. You can change your handle once every 30 days.
• Bio: a line or two about you or your work, up to 300 characters. Only you see it for now. Press Save.
• Email and Mobile number: shown with Verified or Not verified. Press Change to go to the Login and security tab.
• What you make: pick I create content, I sell products, I make films and videos or Just exploring, then press Save. Your menu opens the matching studio first.
• App language: pick a language. The page reloads and your choice is saved to your account. Writing prompts in Hindi, Hinglish or English works in every language, see Languages.
• Theme: pick Dark or Light.

Login and security

Every change here asks you to confirm it is you first. A box named Confirm it is you asks for the strongest proof you have: the code from your authenticator app, your password, your Google account, or a 6 digit code sent to your mobile number. Press Verify.

You cannot remove your last way to log in. Add another one first.

Devices lists where you are logged in, with the place and the last active date. Press Log out this device on any other one. Log out of all other devices logs out everything except the one you are using.

Your data has two rows, Download my data and Delete my account. Press Open to go to the Privacy and data tab.

Storage

The Storage tab shows how much space you use, in a bar with a row for each kind of file: images, videos, audio and voice, sheets, models, products, uploads and more. If your plan has a limit, it shows used of the limit. The numbers update every few minutes.

• Clean up on a row moves that whole section to Recently deleted. Press and hold to confirm. Files in use are kept. You can restore them from Recently deleted for a few days.
• Open on the Recently deleted row opens the bin.

Files in the bin still use space until they go for good. See Library and Kriti Cloud for how files are kept and restored.

Refer a friend

Here you see your invite link and your numbers. Refer a friend shows your link with Copy, and Friends joined, Waiting and Credits earned.

More

• Your work: shortcuts to the pages open for you, such as Assets, plus Notifications.
• Voice and picture defaults: Default voice is used in your language when you pick no voice. Press Change to pick another.
• Connected accounts: shows whether your Mobile number, Google and Password are set. Press Manage or Connect.
• Help and legal: Help, Academy, the development log, Contact and links to the Terms, Privacy, Refund policy and Grievance officer.
• Log out ends this session.

Privacy and data

• Email news and offers and WhatsApp news and offers: switches. Turn them off as easily as you turned them on.
• Analytics cookies: helps us see which pages work. No ads.
• Cookie settings: reopens the cookie choice for this browser.
• Download my data: press Download to get every row we keep for your account in one JSON file, with 24 hour links to your files. You can do this once a week.
• Delete my account: press Delete account. The button changes to Yes, delete it, so you must press it twice. Your work, files, voices and models are deleted after 7 days. Until then press Keep my account to stop it. Invoices stay, as the law asks.

The page also shows the Grievance officer contact: grievance@kritiverse.com, with replies within 7 days.

Common problems

"You can change your handle once every 30 days." Wait until the 30 days pass, or keep your current handle.

"This handle is taken." Pick another. "This handle is not available." means that word is reserved.

"3 to 20 letters, numbers, _ or . Start with a letter." Change your handle to follow this rule.

"You can change your mobile number once every 30 days." Wait, or log in with Google or a password in the meantime.

"This is your only way to log in. Add another one first." Add an email, Google or a password, then remove this one.

"This belongs to another account" The number or email is already used by another account. Use a different one.

"Use 15 characters or more." Make the password longer.

"This password appeared in a data leak. Choose another." Pick a new password that you have not used anywhere else.

"That picture is too big. Try a smaller one." Resize the photo and add it again. If you see "We could not read that picture. Try a JPG or PNG." use one of those formats.

"You can download your data once a week. Please try again later." The button shows the date you can download again.