General questions

These are the questions people ask most, with short answers and a link to the full page for each.

What is Kritiverse?

Kritiverse is an AI creative studio for creators and sellers. You make images, video and voice from one account, and one credit balance pays for all of it. The menu groups the tools: Core AI, Creator Studio, E-Com Studio, Film Studio, Cartoon Studio, Design Studio and Real Estate Studio. New tools join as they open, so your menu may show more. See Home and menu.

How do I start?

Sign up with your mobile number, your email or Google. You must be 18 or older. You can make your first image in a few minutes. See Create an account and Your first image.

What can I make for free?

The Free plan needs no card. It gives you free credits after you verify your mobile number, and a refill each month, for the core tools: image, video, voice and chat. Kriti Cut, the video editor, is open on both plans. A tool that is part of Pro shows a lock. See Plans and the pricing page.

What does Pro add?

Pro opens every studio and tool, lets you create your own models and catalogues, and covers commercial use, client work too. The pricing page lists every tool and what each plan opens, so it is always up to date.

What is a credit, and what does it cost?

Credits pay for each job. The cost shows on the button before you press it, and a job that is already running keeps its price. A longer video costs more. See Credits.

What if a job fails?

If nothing is made, the held credits come back on their own. You do not need to ask. A job blocked by the content rules uses no credits. A batch with some failures charges only the results that worked. See A job seems stuck.

Can I get a refund if I do not like a result?

No. A result that was made is final and charged. Regenerate is a new job and is charged again. To improve a result, see The result does not match. For a payment refund, the Refund policy sets the rules, and you ask on the contact page with the topic Refund request.

Can I cancel any time?

Yes. Open Credits and plan, press Cancel plan and confirm. Your plan stays until the end of the period you paid for. See Plans.

Can I get a GST invoice?

Yes. Every payment gets a tax invoice. Add your GSTIN and business name on Credits and plan before you pay. See Invoices and GST.

Who owns what I make?

The Terms say you own what you upload and, between you and Kritiverse, the results made for you. Results may not be unique, so similar ones can be made for other people. Use of the results for business depends on your plan: Free is for personal use, and Pro covers commercial use, client work too. Read the Terms before you use work for a client.

Do my results say they are AI?

Yes. The app shows a Made with AI label next to your results, and nothing is drawn on the picture. The Terms say we also add provenance information to results, and that you must not remove it. If you post realistic people or places, turn on the platform's own AI label too.

Can I use anyone's face or voice?

No. Use a real person's photo or voice only with their permission. You may make models and voices of yourself. Cloning a voice needs the voice owner's clear consent. The Terms have the full rules, and you can report misuse through the Report a safety issue topic on the contact page.

Which languages does it support?

The app works in English, Hindi, Hinglish and Urdu. You can write your prompts in Hindi, Hinglish or English in any tool. See Languages.

Do I need to download my work to edit it?

No. Everything you make is saved to your Library, and you can open it in Kriti Cut to cut, caption, add voice and music, and export. Download is there when you want a file. See Library and Kriti Cloud.

How do I get my data, or delete my account?

Open My account, then Privacy and data. Download gives you a copy of your data once a week. Delete account deletes your work after 7 days, and you can stop it before then with Keep my account. See Your account.

How do I reach a person?

Open Help from View more. Use Talk to support to write on WhatsApp, or the contact page. You can write in Hindi, Hinglish or English. For a failed job, add the project name and the time. See Getting help.

Common problems

I cannot log in. Try the other ways on the Welcome screen: your mobile number, your email, Google or a password. See Create an account.

I did not get my free credits. Free credits are given once for each verified mobile number. Add and verify your number in My account, Login and security.

A tool shows a lock and Pro. It is part of the Pro plan. See Plans.

My payment failed. See Payment problems.

My video will not play. See A video will not play.