A job seems stuck

A creation can wait or take a while, and that is often normal. This page shows how to tell, what you can do, and how your credits are protected if the job fails.

What the card says

On Create, each job shows a card in Your creations while it runs. The words on it tell you what is happening.

You can keep working while a job runs. When it is done, it shows in Your creations and in your Library. Video takes longer than an image.

Screenshot coming soon

What to do when it takes long

1. Wait a few minutes. A video can take much longer than a picture.
2. Look at Your creations and your Library. The result may already be there.
3. If a note says "This is taking longer than usual. It keeps going on our side; check back in a few minutes.", press Refresh to look again.
4. Open Credits and plan. The Balance card shows how many credits are held for jobs that are running. Held credits mean the job has not finished yet.
5. If it looks lost for a long time, write to us. Give the tool, the project name and the time. See Getting help.

The page stops asking after 12 minutes for a picture and 65 minutes for a video, and then shows the note above. The job keeps going on our side.

Stop a job

A job that is still waiting in line can be stopped. Press Stop on its card. The button shows how many credits come back, and the message says "Stopped." with the credits that are back in your balance. Stop all in line stops every waiting job. If you stopped by mistake, press Undo: the job goes back in line and holds its credits again. If your balance is too low, you see "Not enough credits to restart".

A job that has already started cannot be stopped. The page tells you "This one has already started."

If the job fails

If nothing is made, the held credits come back on their own. You do not need to ask. A failed card says Nothing was made, gives the reason, and shows how many credits were returned. Press Retry to run the same request again, or Dismiss to remove the card.

• A job that waited too long in the queue stops, and the credits come back.
• A job blocked by the content rules or the safety check uses no credits.
• In a batch, you pay only for the results that worked.
• If a job is lost and nothing is working on it, its hold is released after about 30 minutes.

See Credits for how holds work.

Tips

• Start fewer jobs at a time. Each job waits for the earlier ones.
• For long videos, try a Draft first, then make the full video when you like it.
• You can leave the page and come back later. Your result is saved either way.

Common problems

"This is taking longer than usual. It keeps going on our side; check back in a few minutes." Wait, then press Refresh.

"It waited too long in the queue, so it stopped." The credits came back. Press Retry.

"Something went wrong on our side." The credits came back. Try again in a few minutes.

"The model took too long." Try again, or pick another model.

"This goes against our content rules." It was not made and no credits were used. Change your words.

"Kriti Motion is busy right now. Wait a few minutes and try again. Your credits are back." Wait a few minutes. For Kriti Cinema the message suggests Kriti Motion instead.

My credits dropped and there is no result. They may be held for a running job. If the job failed, they are back already.