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Getting Started

Getting help

Find answers in Help, reach support on WhatsApp or the contact form, learn in Kriti Academy and report a problem.

Open the tool

This page shows you where to get an answer, how to reach a person, and how to report a problem. Start with Help, since most questions are already answered there.

Help

  1. In the menu, press View more, then Help.
  2. Type a word in the search box, such as credits or invoice, and press Search.
  3. Or open one of the Help topics or Popular questions.

The line near the top tells you if any tool is paused right now. If it reads All tools are working, nothing is paused.

Screenshot coming soon
The Help page with the search box, the status line, Help topics and Talk to support

Talk to support

The Talk to support section sits on the Help page.

  • WhatsApp: this button shows the number and opens a chat.
  • Contact support: opens the contact page.

You can write in Hindi, Hinglish or English. For a failed job, add the project name and the time.

On the contact page, fill in Name, Email, Topic and Message. You can attach a screenshot, then press Send message. You get a ticket number, and a copy goes to your email.

TopicUse it for
SupportHelp with a tool or your account
Billing and GST invoicePayments and invoices
Refund requestAsking for a payment back
Report a safety issueHarmful content or misuse of a face
Privacy and data requestYour data

Kriti Academy

Press View more, then Academy, to see short courses. My courses holds what you enrolled in. Courses marked Free open with Enrol free. A lesson can have a Try it tab. Press Try it in the tool to open the tool and make your own version.

The course Fundamentals of AI is a good place to start. Your home page also shows a Learn in 2 minutes card.

Screenshot coming soon
The Academy page with My courses, Explore and the course cards

Report a problem

  • A job failed: if nothing was made, the credits return on their own. If it happens again, send the tool name and the time to support.
  • A bug: use the Support topic and attach a screenshot.
  • A post in Feed: open the post and use its report link.
  • Misuse of a real person's face: use Report a safety issue. Add a link to the content.
  • Misuse of a voice: use the Report a voice form.

What's new under View more lists recent changes, which can explain a screen that looks different.

Common problems

I cannot find my answer. Try one simple word in the Help search. If nothing matches, press Contact support.

I did not get a copy by email. Check your spam folder and the address you typed.

A lesson will not play. Update your browser or open the lesson in Chrome. On a Mac, use Chrome, Edge or Firefox.

I cannot log in to ask for help. The Help and contact pages open without logging in.

Related guides

Updated 1 Nov 2026