Troubleshooting

• A job seems stuckSee what a waiting or slow job means, how to stop it, and how your credits come back when it fails.
• The result does not matchFix a picture or video that does not look right: sharpen your words, add references, change one thing and pick a quality.
• Payment problemsWhat to do when a payment fails, money is taken but credits are missing, or you need a refund or an invoice.
• A video will not playFixes for a video that will not play, load or download, in Create, the Library, Kriti Cut and Academy lessons.